Refer-A-Friend Frequently Asked Questions

  • When will my friend and I receive our $50 incentive bonuses?
    • If the friend or family member you referred opened a Budget, Plus or Inspire checking account, completed five (5) debit card transactions within the first 60 days, and their account remains in good standing, you and your friend will each receive $50 within 120 days of opening the account.
  • How will I receive my incentive?
    • Synovus will deposit $50 into your checking account and your friend’s new account within 120 days of account opening, if all qualifications have been met.
  • Has my friend met the qualifications yet?
    • You can check the status of your friend’s referral in the Synovus Synovus Referral Center  by clicking on the Referral Stats tab at the bottom of the page. Note that privacy restrictions limit what information can be shared.
  • How can I track my referrals/status of referral?
    • Within the Synovus Referral Center, select the Referral Stats tab to find the status of your referrals. If the criteria for the incentive was met, payments will be made to both you and the friend you refer within 120 days of account opening.
    • It’s important to note, for privacy purposes, Synovus cannot provide you with the status of your referrals(friends) account.
  • What do the different referral statuses mean?
    • Sent: Referral has been sent
    • Pending: Referred party is taking action
    • Complete: Account open, requirements have been met, incentive processing is underway
    • Expired: Referral time limit has expired
    • Ineligible: Referral is ineligible
    • NOTE: Status updates occur on the 15th of each month
  • What if I don’t receive my incentive?
    • There are a few reasons why you haven’t received your $50 incentive yet.
      • Did your friend open a Synovus Budget, Plus or Inspire account?
      • Did your friend complete five (5) debit card transactions (non-ATM withdrawals) in the first 60 days and is their account in good standing?
      • Has it been 120 days or more since they opened their account?
      • If the answer is ‘Yes’ to all these questions, please call 888-SYNOVUS (1-888-796-6887).
  • If I choose text message as the way to Refer-A-Friend, what number will the text come from?
    • If you choose to Refer-A-Friend via text message, you will receive a text message from 29244 with instructions to forward the referral image to your friend or family member. This way, they will see the referral come from a familiar source and not have to worry about this offer being fraudulent.
  • How do I refer additional friends?
    • Within the Synovus Referral Center, you can register as many friends or family members as you wish. The maximum amount you can earn in referral bonuses is $500. However, newly referred clients can continue to earn the $50 bonus even if the referrer has reached their $500 maximum.
  • Do I have to enroll in Refer-A-Friend every time I want to submit another friend referral?
    • No. Once you’ve established your account in the Referral Center, you can use the same login credentials to refer additional friends and family members. If you forget your login credentials, click Forgot Password? on the login page to reset your password.
  • Once I have registered in the Referral Center, how do I change my contact information? 
    • To change your physical address – Log into the Synovus Referral Center, click on Settings and update available options.
    • To change your email address – Delete your old account by clicking on Settings and clicking Delete Account. Note: Our systems are based on name, email and phone. If you delete your old email address, we will have no way to match your referrals back to you.
    • If you have a new email address, you can simply create a new account.
  • Can a current Synovus Checking client (Non-Budget, Plus or Inspire) be referred as part of the Refer-A-Friend program?
    • No. Current Synovus checking clients are not eligible for the Refer-A-Friend incentive.
  • What email address will Referral Center emails come from?