Jennifer S. Upshaw

Executive Vice President and Chief Enablement Officer

Jennifer Upshaw is executive vice president and chief enablement officer for Synovus.

Upshaw directs the bank’s marketing and analytics, corporate communications, team enhancement and community investment functions. Under her leadership, this center of excellence enhances specialization, knowledge sharing and overall consistency for the company in communication, marketing and social responsibility. Upshaw leads critical strategic and operational initiatives and collaborates across the organization, managing relationships and optimizing partnerships to champion the company’s top strategic priorities.

Upshaw joined Synovus in 2003 as a management associate and served in branch banking leadership roles, leading key strategic initiatives, such as consumer lending centralization, execution of retail strategy and consolidation of 30 separate bank charters into a unified branding conversion. She was named group executive for marketing in 2017 and chief retail banking officer in 2019, managing consumer and small business client segments, the branch network and product development. She was appointed chief of staff in May 2021.

Upshaw is on the advisory boards of the Muscogee County Library Foundation, the National Infantry Museum and the Board of Water Commissions (Columbus, Georgia). She sits on the Piedmont Columbus Regional Hospital Board of Directors. Upshaw was an honoree of American Banker’s Most Powerful Women in Banking: NEXT for 2019 and participated in Leadership Georgia, class of 2020-2021.

Upshaw earned a Bachelor of Arts in finance from the University of Georgia.