Zelle® for your small business
Frequently Asked Questions

What is Zelle®?
Zelle® is a fast, safe, and easy way for small businesses to send, request, and receive money, typically within minutes1 with customers and eligible vendors they trust. If your customers use Zelle® within their financial institution’s banking app, they can send payments directly to your Synovus bank account with just your email address or U.S. mobile number.

How do I enroll with Zelle® for my small business account?
To get started, log into Synovus GatewaySM digital banking from your desktop or mobile app, select “Payments” and then “Send Money with Zelle®”. Enter your email address or U.S. mobile number, and you’ll receive a one-time verification code. Enter the code, accept the terms and conditions, and you’ll be ready to start sending and receiving money with Zelle®.

If you use Zelle® for your personal accounts, but have never used it for your business account, you’ll need to use a different U.S. mobile number or email than the one you used to enroll your personal bank account with Zelle®. For example, crystal@email.com would be connected to your personal checking account, and 555-555-1234 would be connected to your small business account.

How do I know if my small business is eligible to use Zelle®?
You must be enrolled in Synovus Gateway Digital Business Banking and have a business bank account. Additionally, you must have administrative rights to enroll. If you are unsure about your eligibility, please call us at 888-SYNOVUS (796-6887).

Will you charge a fee for using Zelle®?
No, Synovus Gateway digital banking does not charge a fee to use Zelle® with a small business account.3

Who can I send money to with Zelle® from my small business account?
When you use Zelle® with a business account, you can send money to other businesses with an eligible account at a financial institution that offers Zelle® to small businesses. You can also send to consumers who have access to Zelle® through their mobile banking app.

At this time, we don’t support sending to or receiving from consumers only enrolled in the Zelle® app. If the small business or consumer you send money to has already enrolled with Zelle® through their bank’s mobile app, the money is sent directly to their bank account and cannot be canceled. It’s important to only send money to people you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

I have a small business account. Who can I receive payments from with Zelle®?
You can receive payments from consumers using Zelle® through their bank’s mobile app. You can also receive payments from other small businesses if their financial institution offers Zelle® to small businesses. At this time, you’re not able to receive payments from consumers that are only enrolled in the Zelle® app.

How do I use Zelle® with a small business account?
Eligible small business accounts can send, receive, or request money with Zelle®. To get started log into Gateway and select “Send Money” with Zelle® and select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send”. In most cases, the money is available to your recipient in minutes.1

Are there limits to the amount of money I can send with Zelle® from my small business account?
With Zelle®, money paid from your account(s) cannot be more than $3,000 per day, or more than $15,000 in the last 30 calendar days. There is not a limit to the number of transactions you can send, if you work within these dollar limits. These limits apply to both small business and personal accounts.

How do I receive payments with Zelle®?
First you should enroll your email address or U.S. mobile number through Synovus Gateway digital banking and associate it with your small business account. If you’ve already enrolled, you won’t need to take any further action. Next, you’ll need to share your enrolled email address or U.S. mobile number with your customer and ask them to send your payment with Zelle® right from their banking app. You don’t need to share any sensitive account details; they can send you money by using your enrolled email address or U.S. mobile number to identify you. After the consumer sends you payment with Zelle®, you will receive your money directly into your enrolled bank account.

How do I use Zelle® to request a payment from my customers?
You can request payments directly through the Synovus Gateway digital banking app by clicking “Send Money with Zelle®,” selecting “Request,” entering your customer’s email address or U.S. mobile number, confirming the recipient is correct (make sure you’ve entered the correct email address or U.S. mobile number of the person or business you want to request payment from), and tapping “request”.4

If your customer is using Zelle® through their bank’s mobile app, they’ll be able to pay you with Zelle®. You’ll receive a payment notification once your customer has sent you money in response to your request. If your customer is only enrolled in the Zelle® app, they will not be able to send you money with Zelle®, and you should arrange for a different payment method.

How do I tell my customers that they can pay me with Zelle®?
There are a few ways you can encourage your customers to pay you with Zelle®.

• Tell customers verbally that you accept payments with Zelle®, and that they can easily send you money right from their banking app.
• Include it on an invoice. We recommend adding “I accept payments with Zelle®” or “Pay me with Zelle®”.
• Use Zelle® to request money4 from your customers (which will send them a notification telling them you’ve requested payment with Zelle®).
• Add pre-approved Zelle® content to your business website: zellepay.com/smallbusinesstoolkit.
• Provide your customers with your Zelle QR code.

Please note, you’ll only be able to receive payments from consumers using Zelle® through their financial institution’s mobile banking app. You will not be able to receive payments from consumers enrolled in the Zelle® app.

How do I use a Zelle® QR code with my small business account?
Zelle® QR code provides peace of mind knowing you can send and receive money, without typing or providing an email address or U.S. mobile number.

To locate your Zelle® QR code, log into Gateway, click “Send Money with Zelle®”. Next, go to your “Zelle® settings” and click “Zelle® QR code” and your QR code will be displayed under “My Code”. From here you can view your QR code and use the print or share icons to text, email or print your Zelle® QR code. To receive money, share your Zelle® QR code via email, text message or print it on an invoice, business card or flyer.

To send money, log into Gateway, click “Send money with Zelle®”, click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.

Does Zelle® or Synovus offer purchase protection?
Neither Synovus nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

I want to use Zelle® to send and receive money with friends from my personal bank account, as well as to receive payments for my small business from my business account. Are there any differences in the experience?
Whether you use Zelle® with a business account or a consumer account, Zelle® uses the same network to initiate payments to small businesses and consumers. Consumers who are already enrolled with Zelle® through a financial institutions mobile banking app don’t need to do anything different to send money to a small business – it’s the same Zelle® experience they already know and trust within their bank’s mobile app. However, the experience is slightly different for small businesses5, as small businesses cannot currently send payments to, or receive payments, from consumers who are only enrolled in the Zelle® app.

If I use Zelle® for my small business, will it integrate with my accounting software
No, Zelle® does not integrate directly with accounting software at this time. However, since Zelle® is connected to your bank account, you are able to see all Zelle® transactions in your online banking transaction records. If your bank account transactions feed into accounting software (Quicken or QuickBooks) through Gateway, you will see the Zelle® transactions.

Who should I call if I have questions or need help?
Please call us at 888-SYNOVUS (796-6887) or send a secure message through Synovus Gateway.

Can I use Zelle® internationally?
In order to use Zelle®, the sender and recipient’s bank accounts must be based in the U.S.

Will I be able to cancel a payment?
No, Zelle® payments cannot be reversed.

You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 888-SYNOVUS (796-6887).

If you send money to a small business or consumer that has already enrolled with Zelle® through their bank or credit union’s mobile app, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you try to send money to a consumer who is enrolled in the Zelle® app, the payment won’t go through, and a message will pop up to let you know the payment cannot be completed. With small business accounts, Zelle® does not currently support sending or receiving money to users enrolled in the Zelle® app.

If you sent money to the wrong person, please immediately call our customer support team at 888-SYNOVUS (796-6887) so we can help you.

How long does it take to receive payments with Zelle®?
Money sent with Zelle® is typically available to an enrolled recipient within minutes.1 Select transactions could take up to three business days. If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

If you still have trouble, you can send a secure message through Synovus Gateway or call us at 1-888-SYNOVUS (796-6887).

Will the person or small business I send money to be notified?
Yes, they will receive a notification via email or text message.

Is my information secure?
Keeping your money and information secure is our top priority. When you use Zelle®, your information is protected with the same technology we use to keep your Synovus bank account safe.

I believe I’ve been a victim of a scam. Who should I contact?
Please contact our customer support team at 888-SYNOVUS (796-6887). Qualifying imposter scams may be eligible for reimbursement.

If I already use Zelle® for my small business, do I need to do something different to continue using Zelle®?
See the terms and conditions that are provided by Synovus Bank.