Videos to get you started
Click below for step-by-step videos to learn about frequently used digital commercial banking features.
User guides for online services
Synovus Gateway Comprehensive User Guide
Synovus Gateway System Requirements Guide
Synovus Gateway ACH User Guide
Synovus Gateway Positive Pay User Guide
Synovus Gateway User Management Guide
Synovus Gateway Wire Transfer User Guide
Synovus Gateway QuickBooks User Guide
Synovus Gateway Symantec VIP Token User Guide
Synovus Gateway Bill Pay Get Started Guide
Synovus Gateway Escrow Sub Account User Guide Guide
Synovus Gateway Tax Payment User Guide
Synovus Accelerate AR
Synovus Accelerate AR Lockbox User Guide
Synovus Gateway Remote Deposit
Administrator Guide: Synovus Gateway Remote Deposit
Synovus Gateway Remote Deposit Quick Reference Guide
Remote Express Deposit
You may receive a browser notification or 64 bit error message. If so, please see Remote Express Deposit WebScan Troubleshooting and Installation Guide for instructions to get up and running with Remote Express Deposit within Gateway.
Need to update your driver to support RED Web use with Windows 11? See the WebScan Driver Installation Guide to complete the required driver update to get started.
Additional documentation
Treasury Management Services Master Services Agreement
NACHA Return Reason Codes
NACHA Change Codes (NOCs)
NACHA File Format Guide
Gateway Treasury Tips and Best Practices
International Wire Transfer Tip Sheet
Have questions?
Contact Synovus Customer Care at 1-888-SYNOVUS (796-6887).
Recorded Orientation Webinars
Please see recorded Gateway orientation sessions below addressing ACH and Wire Transfer, Positive Pay, and Administration. For step-by-step how to videos covering specific service modules, scroll to the top of the page.
Synovus Gateway ACH and Wire Orientation Recording
Synovus Gateway Positive Pay Orientation Recording
Synovus Gateway Administration Orientation Recording